FAQ

            • What technical support is available?
            • How do I change passwords on the system?
            • How do I change my address? I autofilled my home address when I registered by mistake and I want to change it to my school address.
            • I have created a trial account. Can I convert it to a full account?
            • Which version do I need?
            • What restrictions apply to the license?
            1. These terms of service ("Terms", "Agreement") are an agreement between the website ("The Acadiem Group", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").
            2. Our support technicians know the answer to all common questions immediately and we have specialists to help with your more technical questions. They put forth every effort to help you resolve any questions or problems.
            3. Downloading our products is fast and easy. If any problems arise, we are here to help you find a solution. Make sure that you already have your computer system running before downloading. We are not able to help with your hardware installation.
            4. We always strive our best to find a solution to every problem. 
            5. We fully support products made by The Acadiem Group. If you need general help with your computer system or assistance with a product made by another company, our technicians may be unable to assist you.
            6. Your support purchase is tied to an email address at the time of your enquiry. It is not transferable to another user. Every attempt is made to provide an answer within 24 hours of the next business day.
            7. All support is provided on the basis that we will make every effort to provide you with the correct information and the best solution. We suggest that prior to making any significant changes to your computer, you back up your data. There are many factors that influence your computer system and we will not be liable for any loss that might arise. 
            Click on  Preference  icon in the upper right of the  Home  dashboard. In the form that appears, click on the  Edit  button, and in the  Password  field, click the  Edit  button tomake any changes needed; then, click  Save . Alternately, in the  Welcome  form, click on the  Forgot your Password  link to receive a temporary password.

            How do I change my email address? I autofilled my home address when I registered by mistake and I want to change it to my school address.

            Answer: On the Home dashboard, click on the Preference icon in the upper right; then, click on the Edit button.
            You may convert your trial account to a full account. To do this, on the Home dashboard, click on your name in the upper right corner; then, click on the "Purchase Now" button.

            When you open the purchase page, you will see different options.

            MarkBook® will give you our Cloud version of our program with the ability to keep all of your information in a readily available, safe and secure on-line environment with Microsoft Azure 256-bit Advanced Service Encryption. This version also includes CONNECT, an online portal that allows parents and students to securely review reports anytime

            MarkBook® for Windows is our traditional, classic version of MarkBook that many users have grown familiar with over the years for use on PC’s.

            MarkBook® Single User (our Cloud Version) is an annual renewable One Year Subscription which expires 365 days after purchase. 

            MarkBook® for Windows® (our PC Version) Single User license is an annual renewable One Year Subscription which expires on August 31 of the next calendar year.

            • Can I archive classes from last year?
            • Is there a backup feature similar to the one on the program installed in schools on the server?

            Yes. To archive a class as a separate file, go to the My Classes form and click on Export Class. This creates a CSV file with all the data for that class except comments. This file may be imported back into the program using the Import Class feature.

            Yes. You can create a Backup by clicking on Export Class in the MyClasses form. This creates a CSV file that contains all the data for the class except Comments.

            • How do I add Categories in a Mark Set?
            • I am having difficulties setting up my IB marks. I want to have the marks set up by percentages and not the four categories. How can I do this? (For example: 20%- FOA 10%- Quizzes 20%-IOC 30% Paper one Exam 20%-Paper 2)
            • I created a Mark Set called SCI1, but then did not title the category name properly. I couldn't figure out how to rename the category, so I deleted the mark set. I then tried to create a new one, still called SCI1, but it will not tell me. Can you please advise how to do this, or how to restore the old mark set but rename the category?
            • How do you edit Categories once a class has been created in the MarkBook?

            From the Home form, go to the Mark Sets form and click on the Categories tab. Click on the New button at the bottom of the current list of Categories and enter the details

            I am having difficulties setting up my IB marks. I want to have the marks set up by percentages and not the four categories. How can I do this? (For example: 20%- FOA 10%- Quizzes 20%-IOC 30% Paper one Exam 20%-Paper 2)

            Instead of using the KICA (Knowledge, Inquiry, Communication and Application) categories, use Titles and the weights that you've listed as Categories.

            In MarkBook, only Categories and individual Assessments within Categories may be assigned a weight

             

            I created a Mark Set called SCI1, but then did not title the category name properly. I couldn't figure out how to rename the category, so I deleted the mark set. I then tried to create a new one, still called SCI1, but it will not tell me. Can you please advise how to do this, or how to restore the old mark set but rename the category?

            Answer: To edit category names, go to the Mark Sets form and click on the Categories tab. Select the category; then, click on the Edit button at the bottom of the Categories list. Make any needed changes; then, click Save.

            From the Home form, go to the Mark Sets form. In that form. click on the Categories tab. At the bottom of the list of current categories, select the appropriate action; then, complete the action using the form that appears.

            • How do I switch the Name of the Class and the Mark Set?

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

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            • How do we import comment banks in MarkBook?

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            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • I created my new classes at school. I put the folder with all the class files in my Google Drive so that i could work from home. How do I open my class on MarkBook now? It doesn't seem to recognize these folders/files.

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • I created my new classes at school. I put the folder with all the class files in my Google Drive so that i could work from home. How do I open my class on MarkBook now? It doesn't seem to recognize these folders/files.

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • What are the steps in removing a class from the previous year?
            • Can I delete old classes and/or old students to use current classes/courses? I want to add new students and not see any old stuff. Or should I begin a new account?

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • How do you delete a student from a class?

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • I have an 8.0" Asus Zenpad with 1280x800 resolution and MarkBook does not display correctly on it. What can de done?
            • My laptop is missing scroll bars on the windows, which makes it difficult to use on smaller screen sizes! (No Next buttons, or Edit buttons to change preferences etc.). What can I do to use MarkBook?

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            •  I want to download MarkBook and I paid like I do each year but download doesn't seem to be an option. Please HELP!
            • I purchased your program last week but I am unable to download it on my MacBook. What am I missing?

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • How do you edit a student's info?

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • Can you email parents from the MarkBook Cloud version?
            • If a parent responds to the emailed Report I send them where does it go? I do not seem to get any emails.

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • How do I adjust the Entry Weight for different entries? (Let me explain...)

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • Where can I find the particular link with instructions - to send my Report Card and Student Report to be fully published to my school report card centre?
            • Is there a way to create to export entries? (Let me explain...)
            • What do I need to do to Export and Import classes to make this process work? (Let me explain...)

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • I can load a class from .csv in MarkBook for Windows® but not in the Cloud Version. Why does this function not work?
            • Please confirm my understanding of importing classes with the Cloud version. (Let me explain...

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • Can I switch the grading so its leveled only our of 4+. Thus allowing me to also put in marks like 3- or 3= etc?
            • I have set my levels and 0 should equal 0. If I enter marks using levels the percentage shows 10% when I look at them in summary. Please advise...

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • How do I entering assignments that assess multiple categories (i.e. KICA) in one shot?
            • Can I enter more than one Category for a specific assessment that uses more than one category? (Let me explain...)

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • How do I use MarkBook® CONNECT to communicate with parents? (Let me explain...)

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            • How do I import my students' photos?

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

            MarkBook®  MATH

            Terms:

            • MARK SET: A set of marks associated with a class. Each Mark Set is totally independent with its own entries, categories, weighting and calculation method. The result of any combination of Sets may be seen in a Combined Report.
            • OUT OF: The ‘denominator’ of an assignment (i.e. Freddy got 45 out of 78 (45/78) on the test). The ONLY role for this number is to convert the raw mark to a percent (45/78 = 57.69231 %) for calculations

              Weight

              There are three weights used in MBWeb. All are just numbers – their values are not necessarily percents and their values do not need to add to 100. The higher the value the more that entry is worth in calculations:

                • Entries: Each entry (test, assignment etc.) is given a weight. This value may range from 0 to 999. Any entry with a weight of zero is, in effect, deleted.
                • Categories: Entries are assigned to categories such as Knowledge, Inquiry, Communication, Application (KICA), and so on. Each category is assigned a weight that indicates the importance of that category but only if the Calculation Method incorporates Category Weighting.
                • Mark Sets: In Combined Reports, each Mark Set may be assigned a weight to indicate itsimportance in calculating an overall mark of those Sets. A Set with a “Set Weight” of zero is not included. A Combined Overall mark is always the weighted average of the included Sets.

              Weighting Factor

              This is a value calculated for each entry and each student in a Set. This value is then used one way or another in most calculations. The way this number is calculated depends on the Weighting Method.

            • IMPORTANCE (ENTRY WEIGHT): The raw weight is converted to a percentage. Category assignments and weights are ignored – in effect; all entries are treated as if they are in the same category.
              • EXAMPLE: If the total raw weight of all entries is 89 and entry #15 has a raw weight of 12, then its weight factor is 15/89 = 16.8539%.
            • CATEGORY WEIGHT: Raw entry weights are converted to their percent equivalents WITHIN eachcategory and then the category’s weight is applied.
              • EXAMPLE: The raw weight for Entry #7 represents 20% of the total raw weight of itscategory and it’s in a Category that is supposed to be 30% of the overall mark. In thiscase the Weight Factor of entry #7 is 20% of 30% or 6%.
            • EQUAL WEIGHT: The Weighting factor is simply 100 divided by the number of entries.

            The Weighting Factor is dynamic for each student. To be specific, any NO MARK a student receives foran assessment means that assessment doesn’t count for or against that student. This affects the Weighting Factors used for that student. In other words for any given calculation, the Weighting Factors used may be unique for each student.

            The Weighting Factor also depends on any filters applied. Filters include Category (a teacher may want to calculate using only Knowledge entries), and/or Block (Term, Unit etc), and/or Type (Summative, Formative, Diagnostic, Peer or Self – 32 combinations here). These may be combined in any number of ways. Any entry not included within the filters has to be treated as a NO MARK.

            • -  WEIGHTING METHOD: There are three:

            o ENTRY: The weight assigned to the entry is the only weight considered. Category weights are ignored
            o CATEGORY: The effective weight of an entry depends on its raw weight AND the weight of the category it’s in.
            o EQUAL: All entries are considered equal in weight. Categories are ignored.

            Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

            You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

            Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.