User Support

Yes. To archive a class as a separate file, go to the My Classes form and click on Export Class. This creates a CSV file with all the data for that class except comments. This file may be imported back into the program using the Import Class feature.

Yes. You can create a Backup by clicking on Export Class in the MyClasses form. This creates a CSV file that contains all the data for the class except Comments.

From the Home form, go to the Mark Sets form and click on the Categories tab. Click on the New button at the bottom of the current list of Categories and enter the details

I am having difficulties setting up my IB marks. I want to have the marks set up by percentages and not the four categories. How can I do this? (For example: 20%- FOA 10%- Quizzes 20%-IOC 30% Paper one Exam 20%-Paper 2)

Instead of using the KICA (Knowledge, Inquiry, Communication and Application) categories, use Titles and the weights that you've listed as Categories.

In MarkBook, only Categories and individual Assessments within Categories may be assigned a weight

 

I created a Mark Set called SCI1, but then did not title the category name properly. I couldn't figure out how to rename the category, so I deleted the mark set. I then tried to create a new one, still called SCI1, but it will not tell me. Can you please advise how to do this, or how to restore the old mark set but rename the category?

Answer: To edit category names, go to the Mark Sets form and click on the Categories tab. Select the category; then, click on the Edit button at the bottom of the Categories list. Make any needed changes; then, click Save.

From the Home form, go to the Mark Sets form. In that form. click on the Categories tab. At the bottom of the list of current categories, select the appropriate action; then, complete the action using the form that appears.

To edit the Class Name, click on Edit Class in the My Classes form.

To edit a Mark Set name, click on Edit Mark Set in the Mark Sets form.

Comment files (whose extension is .bnk) may be loaded by going to the Comments form; then, click on the Comment Bank Editor icon in the upper right of the menu bar.

On the Comment Bank Editor form, click on Import Comment Bank. Once imported, click on the Comment Entry form in the upper right of the menu bar

When I log in, MarkBook sets up as 'Create Quick Class' (which is really handy), however for further Classes, how do I have that option as once I'm logged in, since it takes me through all of the steps again?

Answer: To create a new Class once you're logged in, from the Home form, go to My Classes and click on either Add Class or, if you're importing from MarkBook for Windows or a Trillium file (or other System extract), click on Import Class.

I created my new classes at school. I put the folder with all the class files in my Google Drive so that i could work from home. How do I open my class on MarkBook now? It doesn't seem to recognize these folders/files.

Answer: MarkBook for Windows® and MarkBook (Cloud version) use totally different, incompatible data structures. The two programs cannot read each other’s data.

That said, you can move data between them using MarkBook’s Exchange feature.

Contact support@markbook.com to request the MarkBook Exchange.pdf  which explains this feature in detail.

See page 2 (at the top), to export data from MarkBook for Windows and page 5 (at the bottom) to import that data into MarkBook (Cloud version)

You can move data back and forth between the two programs using this method

However, if you want to work at school and home, it is suggested that you work entirely within MarkBook. That program can be accessed on any computer with a web browser.

To delete a Class, go to the My Classes form, select the Class; then, click on the Delete Class button.

Can I delete old classes and/or old students to use current classes/courses? I want to add new students and not see any old stuff. Or should I begin a new account?

Answer: When a class is deleted, you should be able to create a new class using the deleted code.

If that's not the case, contact support@markbookapp.com for further assistance.

On the Class Enrollment form, select the Student; then, click on Remove Student in the upper right of the menu bar. Use of Cookies

My laptop is missing scroll bars on the windows, which makes it difficult to use on smaller screen sizes! (No Next buttons, or Edit buttons to change preferences etc.). What can I do to use MarkBook?

Answer: MarkBook requires a minimum screen resolution of 1280 x 720.

If the value is less than 1280 x 720, then increase it. Most current laptops and desktop computer monitors are capable of this or more; older Netbooks are not.

If the value is 1280 x 720 or greater then, on Windows computers, check the text size. Use a smaller setting than currently selected. For example if Medium (125%) is selected change that to Smaller (100%)

Also browsers have a full screen option. In most cases pressing the F11 key toggles in and out of this option. Use of Cookies

I have a Chromebook and I cannot see the whole screen. What can I do to use MarkBook?

Answer: MarkBook requires a minimum screen resolution of 1280 x 720 and was written for Chromebooks.

Depending on the browser, you may reduce the Viewport Percentage or you may use the Full Screen feature.

I have a tablet devices and I cannot see the whole screen. What can I do to use MarkBook?

Answer: MarkBook requires a minimum screen resolution of 1280 x 720 and was written with touch features for a tablet.

Depending on the browser, you may reduce the Viewport Percentage or you may use the Full Screen feature.

There may be some specific setting or issue with your personal computer. MarkBook for Windows is available as a download for the Desktop Editions for Windows® computers only. The Cloud version of MarkBook works on most popular browsers and has been tested on Chrome OS (and Chromebook), Firefox, Microsoft Edge, Microsoft Explorer 6, Safari and other Chromium-based browsers.

For further information, please contact support@markbookapp.com

There are two versions of MarkBook (Cloud version) that may be used interchangeably.

You can access your account through a web browser by navigating to https://markbookapp.com and clicking on "Login".

If you using a Windows  computer, you can download the Desktop Edition which uses a small App installed on your computer. To download this, go to https://markbookstore.com.

From the Home form, click on the Enrollment button, then click on the Student's name in the list on the left; then press Edit Student . After making the changes, click on Save .

Yes. Student Reports may be emailed to parents by first entering their emails in the Student Enrollment form; then, from Student Report > Report, choose the email option in the lower right.

MarkBook also uses a distribution of reports to qualified recipients (Students or Parents) using the MarkBook® CONNECT module. Any registered recipient may receive Reports on any smart device (phone, tablet or computer).

A reply may be sent if the Allow replies option is checked on the Send Email dialog box.

Why can I not modify a single student's marks by assignment in the student summary? It seems I can only edit marks when in one particular assignment. Please advise.

Answer: Mark entries may be edited on the grid in the Entries Overview form. All marks are available on that form.

Is there a way to enter a code that can be attached to a student's mark for an entry to indicate that the student completed the assignment late?

Answer: A short Remark may be attached to a student's mark on the Entries form > Edit Marks.

These remarks are shown on the Student Report form and may be added to a printed report by putting a check beside Remarks in the Optional Columns tab.

 I am just entering some assignments into my first class using this MarkBook format and noticed that when I change the entry weight (ie. from the default 1 to 2, 3, or 4), the percentage on the right hand side pie chart does not change in terms of how much the entry is worth overall. For example, all minor assignments, I choose weight of 1, but a Quiz or a Test I want to weight a 2 or 4 so they are worth more overall.

Answer: This chart is updated when you exit the Entries form and then return to it.

Where can I find the particular link with instructions - to send my Report Card and Student Report to be fully published to my school report card centre?

 I have all the information (Learning Skills, Behaviours, Grades and Report Card Comments completed). I just wanted to figure out how to send this all in an official  "Report Card" Document submission to my school/school board.

Answer: 

MarkBook has all the tools you need to create a TRC file.

You can author comments in the Report Comments form and now you can import .bnk files that are used in MarkBook for Windows®  program. Here's how:

1. From the Home form click on the Comments button
2. In the form that appears, click on the Comment Bank Editor button in the upper right
3. Go back to the Comment Entry form and, if necessary, select the bank you imported from the dropdown list.

You can enter Learning Skills on that form. For Ontario Trillium Reports, e sure to use the Ontario LS set. If Ontario LS is not available, enter Learning Skills on the Trillium form (Student Report > Trillium Secondary).

The TRC file is created by going to the Student Reports form; then, clicking on Trillium Secondary. This opens a form similar to the one in the Windows program. If your comments and/or Learning Skills don’t appear as expected, put a check beside the appropriate box in the Update frame; then, click on Update.

You may enter/edit marks, comments and Learning Skills on this form, check and correct problems and then save the TRC file (bottom right).

Important!: Within Comments, DO NOT press the <ENTER> or <TAB> keys at any time and do not use quotes (") within any comment. Use of these characters will make the TRC file unreadable.

Note: If you are using a Cloud version, you may have to hide the Windows Taskbar to see these buttons and/or use the browser in its full screen mode. On Safari, this is an option in the View menu; on other browsers, press F11.

Is there a way to create to export entries?

The reason for this question being that the print out for MarkBook is not the same as MarkBook for Windows®. Some principals prefer the printout to be one from the Windows® version. So if we were able to export these entries and import them into the Windows® version, it will allow us to have the same printout as the Windows® version. OR make the MarkBook version have the same print out as the windows version to eliminate this issue all together.

Answer: In general, the printed reports from MarkBook are formatted using the MarkBook for Windows® model.

However, if that's not acceptable, data for classes may be exported to the Windows® application using the Export Class feature on the My Classes form. The .csv file created may be imported into MarkBook for Windows® using that application's New Class > Import from MarkBook (Cloud version) routine or, if the class exists in MarkBook for Windows®, open the class; then, click on MB Exchange - Import.

What do I need to do to Export and Import classes to make this process work?

I am attempting to export MarkBook (Cloud version) files to MarkBook for Windows® and, even once it has indicated that the import is complete, there are no changes to the MarkBook information. What do I need to do to make this process work?

My preference would be to complete my marks and comments in MarkBook, having spent a large amount of time setting my classes up in this new system, where the marking features are much more convoluted compared to the MarkBook for Windows® program.

Answer: In MarkBook for Windows®, use the MB Exchange feature to import the file. This updates your data if the class already exists in MarkBook for Windows®. If it doesn't, on MarkBook for Windows®' opening screen, click on New class and choose New Class > Import from MarkBook Web.

In MarkBook for Windows®, click on Working with MarkBook Web (now called MarkBook Cloud Edition) in the Help menu for a PDF with more details.

At this time, classes may be imported from a file from the Trillium SIS or a CSV file generated from MarkBook for Windows® application. It is recommended that you use that program to create the class and then port it to MarkBook (Cloud version) . Other sources are not supported.

I just wanted to confirm my understanding of importing classes with the Cloud version.

To import a class or update a class you always have to create or update with the desktop version first and then create the csv file to import into the web version.

Answer: If classes are created in MarkBook (Cloud version) using a file from MarkBook for Windows® ; then, you must update the class in the MarkBook for Windows® program. If it's created from the Trillium file, then it must be updated from the Trillium file. See the Quick Start Guide (available on the first page after the Login Screen) on page 9.

If the file is created for MarkBook for Windows® then it has to be updated in that same application.. 

Here's how:

This may be a bit complicated but it’s necessary so you don’t lose your entered marks.

Contact support@markbookapp.com for a .pdf document (MarkBook_Class_Exchange.pdf) with additional details.

1. In MarkBook, use the Export Class button in the My Classes form to create a file that will imported into MarkBook for Windows®.
2. In MarkBook for Windows®, import the class. If the class already exists, open it; then click on MB Exchange – Import (page 3) and use the Express Update option. If the class doesn’t exist, use the New Class > Import from MBWeb option (page 2)
3. In MarkBook for Windows®, update the class from the Trillium file (Home form > Class > click on Update from File
4. In MarkBook for Windows®, export the updated file (page 2 – Export)
5. In MarkBook, import the file created in Windows® (page 5 – Create New Class or Update an Existing Class)

The symbols and their percent equivalent ranges may be edited by clicking on the Options button on the Home form; then, clicking on the Edit button.

I have set my levels and 0 should equal 0. If I enter marks using levels the percentage shows 10% when I look at them in summary. Please advise...

The mark entered for a Level is the midpoint between the bottom and top mark of the level. So if the base of Level 3 is 60% and the base for level 4 is 70%, the percent equivalent for a Level 3 mark used for calculations is 65%.

The headings for multiple entries may be set up on the Entries form without entering any mark data. Marks may then be entered for multiple entries on the grid in the Entries Overview form which resembles a spreadsheet format.

Can I enter more than one category for a specific assessment that uses more than one category? Or do I have to generate a new entry for each category assessed? e.g. a quiz looked at Knowledge and Thinking skills. Can an entry include both categories? Is there a way to duplicate entries to minimize redundancies?

Answer: To enter multiple entries, you need to enter each category as a new entry first of all.

After that setup, marks may then be entered for multiple entries on the grid in the Entries Overview form which has a spreadsheet form factor.

You also may choose to use the Multiple New for New Entries or Multiple Update to update student data.

Answer: MarkBook has a feature called MarkBook® CONNECT that provides a portal to communicate with teachers and students. See Appendix D in the latest MarkBook Quick Start Guide. Among other locations, this is available from the Home form.

For Notes, those may be entered on the Student Report form by selecting a student; then clicking on the Notes tab.

Answer: If the class is imported from MarkBook for Windows® or the Trillium file, use the Student Pictures feature to locate the folder where the picture files are located. They must be in the same path as .jpg files using the format student_number.jpg.

The other method is from the Enrollment form > Edit Student > Load Image 

To load Student Photos, you may choose to include them as the class is being Imported by highlighting EACH Picture in a foldr containing many students and the Application will match the student photo with the student number.

Alternately, photos may be imported by performing a Class Update  and highlighting EACH picture in the folder as above.

Lastly, student pictures may be imported, one at a time, using the Import Image feature on the Enrollment form > Select student > Edit Student > Load Image